Governance / Odisha CM Holds 20th State-Level Grievance Hearing; 95% Complaints Resolved So Far

Bhubaneswar, Aug 24: Chief Minister Mohan Charan Majhi said compassion, empathy and sensitivity form the core principles of governance in Odisha, while presiding over the 20th state-level grievance hearing at the CM’s Grievance Cell in Bhubaneswar on Monday. Officials said 95 per cent of complaints received at the state-level hearings have been resolved so far.

ମାନ୍ୟବର ମୁଖ୍ୟମନ୍ତ୍ରୀ ଶ୍ରୀ ମୋହନ ଚରଣ ମାଝୀ ଆଜି 'ମୁଖ୍ୟମନ୍ତ୍ରୀଙ୍କ ଅଭିଯୋଗ ଶୁଣାଣି କାର୍ଯ୍ୟକ୍ରମ'ରେ ଜନସାଧାରଣଙ୍କ ସମସ୍ୟା ସିଧାସଳଖ ଶୁଣିବା ସହ ସମୟସୀମା ମଧ୍ୟରେ ତ୍ୱରିତ ଓ ନିର୍ଣ୍ଣାୟକ ସମାଧାନ ପାଇଁ ସମ୍ପୃକ୍ତ ବିଭାଗଗୁଡ଼ିକୁ ନିର୍ଦ୍ଦେଶ ଦେଇଛନ୍ତି।

ପ୍ରଶାସନକୁ ଅଧିକ ସ୍ୱଚ୍ଛ, ଉତ୍ତରଦାୟୀ ଓ ଜନକୈନ୍ଦ୍ରିକ କରି ସମାଜର… pic.twitter.com/pnXiYKHMy4

— CMO Odisha (@CMO_Odisha) August 24, 2026

Joined by ten senior Ministers and top bureaucrats, the Chief Minister heard public grievances directly, underscoring his government’s commitment to responsive administration. Significantly, he sanctioned Rs14.50 lakh in immediate medical assistance for 16 patients suffering from critical ailments under the Single Window System.

Since the inception of the grievance redressal mechanism, 19 hearings have already been conducted, during which 15,327 complaints were received. Of these, 14,519—amounting to 95 percent—have been successfully resolved. At the district level, grievance hearings by Collectors and SPs have also yielded results, with 2,69,394 complaints addressed till July-end, achieving an 87 percent resolution rate. Regular hearings at the tehsil and block levels have further reduced unnecessary hardship for citizens, strengthening public trust in governance.

The Chief Minister emphasised that his government stands by the people during both routine challenges and natural disasters. He recalled that the administration had declared the 2024 heavy rains a natural calamity and extended relief packages, while similar assistance has been provided during the recent floods. “Our government is the people’s government. Wherever there is a problem, we reach out with support,” he said.
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On the occasion, more than 600 grievance petitions were received both online and offline. Ministers including Deputy CM Kanak Vardhan Singh Deo, Revenue and Disaster Management Minister Suresh Pujari, Health Minister Dr. Mukesh Mahaling, and others were present alongside senior officials such as Additional Chief Secretary Shashwat Mishra and Dr. Aravind Padhee.

The initiative reflects a shift towards citizen-centric governance, where timely grievance redressal has become a cornerstone of administrative accountability in Odisha.