Bhubaneswar, Jan 5: Odisha Chief Minister Mohan Charan Majhi on Monday said his government has made significant strides in addressing public grievances, with nearly 95 per cent of registered cases disposed of through the state’s grievance redressal mechanism.

Speaking after the 16th Public Grievance Hearing held in Bhubaneswar, the Chief Minister said that the programme was conducted in the presence of Ministers and senior officials. Since the inception of the grievance hearing system, around 14,000 petitions have been received, representing more than 56,000 individuals.

“In total, grievances of over 56,000 people have been taken up and examined. Each case is studied carefully and processed as per the rules. Some cases are resolved immediately, while others remain under process,” CM Majhi said.

In the latest phase, out of 13,358 registered cases, 12,748 have already been disposed of, reflecting a disposal rate of nearly 95 per cent. Additionally, of the 1,49,418 grievances received through the Jana Sunani Portal and post, 1,30,845 applications have been resolved, amounting to 88 per cent.

Highlighting the government’s single-window system, the Chief Minister said it ensures swift assistance in emergencies, particularly for critical patients requiring immediate hospitalisation. Financial support is also extended to patients suffering from serious ailments such as cancer and kidney diseases through the Chief Minister’s Relief Fund.

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CM Majhi explained that officials at district and lower levels are empowered to issue certificates and clear eligible cases on the spot, ensuring timely disbursal of benefits. He observed that many grievances pending for years at lower levels often get stalled due to procedural reasons, but once they reach the state-level mechanism, they are resolved in fast-track mode—some within a week, others within 90 days.

“The grievance redressal system has emerged as a strong instrument for delivering justice to common citizens. We aim to further strengthen it and expand its reach in the coming days,” he said.

The Chief Minister reiterated that grievance hearings will continue not only at the state headquarters but also across districts, with full administrative teams, to bring governance closer to the people.