New Delhi, Dec 12: IndiGo has appointed an independent global aviation consultancy to investigate the recent operational disruption that affected its flight network, marking a significant step toward strengthening internal systems and restoring operational stability.

In a statement issued on Friday, the airline announced that its Board has approved the hiring of Chief Aviation Advisors LLC, led by internationally renowned aviation expert Captain John Illson. The consultancy will conduct a comprehensive review to determine the root causes behind the disruption and recommend corrective measures.

Captain Illson brings over four decades of experience in global aviation, having worked with major regulatory and industry bodies such as the Federal Aviation Administration (FAA), the International Civil Aviation Organization (ICAO), and the International Air Transport Association (IATA). His expertise spans aviation strategy, safety leadership, international compliance, and emerging aircraft technologies—areas IndiGo believes are crucial for an objective and high‑quality assessment.

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According to IndiGo, the review will focus on identifying operational gaps, evaluating decision‑making processes, and assessing systemic vulnerabilities that may have contributed to the disruption. The airline emphasized that the goal is not only to understand what went wrong but also to identify opportunities for long‑term improvement.

The decision to bring in an external expert was recommended by IndiGo’s Crisis Management Group, which was constituted by the Board to examine the incident in detail. With the Board’s approval now secured, the independent review is expected to begin shortly. Once completed, Captain Illson will submit a detailed report to the Board outlining his findings and recommendations.

IndiGo reiterated its commitment to transparency and continuous improvement, stating that the airline is determined to enhance its operational resilience and prevent similar disruptions in the future.

Meanwhile, IndiGo’s stock closed with modest gains on Friday. The shares ended at ₹4,862 on the National Stock Exchange, up ₹43 or 0.89 percent, reflecting investor confidence despite the recent challenges.